Frequently asked questions
How does payment work?
You pay in cash directly to the courier when your parcel arrives. No online payment is required.
What are delivery times and fees?
We deliver all over Morocco within 24 to 72h depending on your city. Fees are shown before you confirm, and delivery is free from 400 DH or with any 7-box pack.
Is your honey really pure?
Yes. Our honey is harvested by our beekeepers and cold-extracted, with no added sugar, no heating and no additives.
Why has my honey crystallised?
Crystallisation is natural and a sign of purity. To make it liquid again, place the jar in a warm water bath (below 40 °C).
Will I receive the same product as in the photo?
Yes, all our photos are of our real products, with no misleading retouching.
Can I return a product?
You have 7 days after delivery to request an exchange or refund (unopened, original packaging). Damaged products are replaced free of charge.
How do I track my order?
Use the “Track my order” page with your order number and phone, or message us on WhatsApp.